January 22, 2007
Going Back to Basics: The Birth of The Balanced Scorecard as an Outgrowth of TQM
Here is a great resource on CPM..the personal website of Art Schneiderman. He has some great, very accessible content all over the site, but was particularly impressed by his archive of the earliest Balanced Scorecard initatives at Analog Devices. It is clear that this first BSC evolved from TQM initatives (there is that focus on business process again!). Remember that Kaplan and Norton did not originally focus on the execution of strategy…Kaplan was coming of a number of books and articles where he was questioning how traditional Management Accounting was failing to meet the needs of Managers. His interests were in TQM, ABC, and so on.
Make sure you review the Art of Process Management section. Great Articles.
Filed under: Uncategorized, CPM Process Improvement, CPM Theory
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