August 23, 2007
CPM for a Remote Workforce: What needs to Change?
According to MSNBC, there is a “quiet revolution” occurring in the American Workplace…Gartner is predicting that 27.5% of the workforce will “telework”, which seems to be defined a working at least 8 hours per week away from the office. That seems low to me…. I suspect that most “telework” is really communication orientated…returning phone calls, checking email, etc. It stands to reason that as “telework” becomes more common, CPM processes will need to change. What will the implications of a remote workforce mean for CPM? From a technical standpoint, the importance of BI on wireless devices will increase. When I worked for Brio (now Oracle via the Hyperion merger) we demoed Brio content on the Palm platform. Cognos has Version 8 on the Blackberry. As I always try to point out, CPM is not just about the technology. There are many process concerns as well.
- I suspect information provenance will be much more important. Without direct human contact, it will be more necessary to understand where a particular report comes from. What is the audit trail behind this data?
- Maintaining a corporate culture is more difficult with a remote workforce. The importance of Alignment, both tactical and strategic will become more important.
- For CPM processes that require collaboration (financial consolidation, financial planning, forecasting, budgeting, managerial reporting) will be more difficult in a remote environment. Many organizations struggle with these processes anyway, so this could be a real problem. It seems that this is a ripe area for new software development.
http://www.msnbc.msn.com/id/20281475/
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